STEP 1 - SELECT
STEP 2 - SKI
STEP 3 - DECIDE
AFTER YOU TESTED THE PRODUCT YOU HAVE THREE OPTIONS
1. KEEP IT
If you keep the Demo ski, your credit card will be charged the remainder of the demo ski price. Your deposit and shipping fee will be automatically applied toward your purchase. See Demo price breakdown below for details.
2. RETURN AND GET A FRESH ONE
If you want an unused ski, send it back and we will send you a new one from your local dealer. Your card will be charged for the new-ski regular purchase price plus applicable state sales tax) with free shipping. Once we receive the demo ski, we will refund your deposit.
3. SEND IT BACK
If you don't like it, give us a call and we'll assist you in getting the ski dialed-in or we can send you a return shipping label so you can pack it up and send it back. Once we receive the demo ski, we will refund your deposit. Your card will only be charged for the $50 shipping fee.
Choose Your Gear
FAQ
WHAT IF I LIVE OUTSIDE THE CONTINENTAL US?
You can now Demo Syndicate gear in Europe. Click here to get started: Europe Demo Program. For all others, check out our shop locator to see about HO Skis/Syndicate Demo opportunities in your area!
IT'S THURSDAY AND I AM HEADED TO THE LAKE FOR THE WEEKEND!
Express shipping is available for an additional charge. Contact HO Skis customer service for express shipping details here. Express shipping charges will not be refunded.
HOW DO I SEND A SKI OR BOOT BACK?
HO Sports will provide a return shipping label and packing instructions. Be sure to retain and not destroy packaging material as it will be needed for return shipping. All demo products shipped will require a signature for delivery. To return, just place included return shipping label over original shipping label and drop off to your nearest UPS location. When returning, make sure all parts are put back in the box. This includes ski, VDS tip weight, fin box, fin and wing for skis, and plate, binding component parts, shell and liner for Hardshell system. If returned, the product will be given a quality/damage inspection to check for any excessive damage. HO Sports reserves the right to withhold up to $250 from the refund of a returned product to cover damage due to negligence (base/fin damage due to running aground, impacts, etc.) If damage is found, our Customer Service department will contact you regarding your refund.
WHAT IF I USE A BOOT SYSTEM THAT REQUIRES INTERLOCK TAPE AND WANT TO USE IT ON A DEMO SKI?
We've created an Interlock Adapter Plate that can be sent with your Demo ski upon request.
WHAT IF I FIND I NEED A DIFFERENT SIZE SKI OR BOOT THAN WHAT I'VE DEMOED?
You can simply call Customer Service to communicate your desired size. If you're confident in the new size, you can purchase it outright. If you'd like to Demo another size for 2 more weeks, you can! It will be treated as a separate Demo order.
OOPS! I'VE DAMAGED THE DEMO PRODUCT BEYOND REASONABLE WEAR AND TEAR! WHAT DO I DO?
Send it back as normal, and our inspectors will determine the best course of action to take. If a ski or boot is damaged beyond further use, the repair expense will be subtracted from your deposit.
CAN I DEMO OTHER HO PRODUCTS?
No, the Demo Program includes only products listed on the demo page and are subject to availability. Other HO Skis, boots, soft goods, etc. are not part of this program.
WHAT IS THE DIFFERENCE BETWEEN A DEMO SKI AND A NEW SKI?
A Demo ski is a perfectly good ski with a cosmetic blemish/error. Although these blemishes in no way affect the performance of the ski, we separate them from the skis we sell in stores.
HAS THE DEMO SKI BEEN USED BEFORE?
Possibly. However, all Demo skis are quality inspected before and after each Demo so you'll know you're on a top quality ski!
CUSTOMER ACKNOWLEDGEMENTS
1. For Syndicate Skis: Customer acknowledges that HO will charge the customers card for $550.00 representing the $50 fee that is refundable upon purchase and the $500 demo deposit.
2. For Syndicate Hardshell Boot Systems: Customer acknowledges that HO will charge the customer's card for $325.00 representing the $25 fee that is refundable upon purchase and the $300 demo deposit.