HO SPORTS POLICIES

GENERAL WARRANTY POLICIES:
The HO Sports Company Inc., product warranties and obligations set forth below are in lieu of any other express warranties or obligations of HO Sports, its distributors or retailers. The warranties and limitations extend only to the original purchaser or to the person for whom originally purchased.

Warranty claims are to be initiated by the dealer who holds the responsibility for selling the product to the consumer. Consumers must return the product to the dealer from whom they purchased the product to make a warranty claim. It is the sole discretion of a dealer to honor the manufacturer warranty for an item they have not sold to a consumer. Under no circumstance should a warranty claim be submitted without a Return Authorization number issued through a dealer. Consumers should not return product to HO Sports directly.

All shipping costs associated with returning the product to HO Sports will be the responsibility of the party making the warranty claim. Any shipping charges to return the product will be handled by HO Sports and returned in the same manner of shipping as received, i.e. 2-day will be returned 2-day etc. HO Sports Co. Inc. does not take back returned product for credit. Any unopened product, or product returned with no apparent defect will be subject to a 15% restocking fee.

HO Sports reserves the right to refuse warranty based on determination of defects caused by any other factor than manufacturer error. Any product determined to have been taken over jumps, rails, ramps, and other hard objects will be void of any warranty. Products determined to have a manufacturers defect will be repaired if possible. Should a product be un-repairable, replacement is at the discretion of HO Sports Warranty Department and would be a product of equal or greater performance.

Under no circumstances should the product be waxed, painted or altered in any form. Clean only with soap and water, rinse thoroughly. Bright colors will fade when subjected to prolonged sunlight exposure. Fading is not covered under warranty; store your ski/board in a bag when not in use. Damage due to misuse, abuse or modification is excluded from warranty, as is normal wear, such as handle dings.

ONE YEAR FROM DATE OF ORIGINAL PURCHASE - COMPRESSION HARDGOODS
HO Sports will inspect any and all products sent in for warranty for the period of up to one year from original date of purchase of that product. The warranty period extends to any repaired or replaced items for the duration of the one year from date of purchase of the original item. Products older than one model year must be accompanied with a customer receipt to verify purchase within one year. Product Defined: Any Water Ski, Wakeboard, Wake Skate, Wake Surf or Kneeboard constructed using the compression molding manufacturing process.

ONE YEAR FROM DATE OF ORIGINAL PURCHASE - WAKEBOARD & WATERSKI BOOTS & BINDINGS
HO Sports will inspect any and all products sent in for warranty for the period of up to one year from original date of purchase of that product. The warranty period extends to any repaired or replaced items for the duration of the one year from date of purchase of the original item. Products older than one model year must be accompanied with a customer receipt to verify purchase within one year. The warranty does not extend to the tearing out of finger holes, pull straps, and laces nor does it extend to normal wear and tear of abrasion of the materials used, or damage due to improper handling, maintenance, modification, use or storage. Product Defined: Wakeboard & Waterski Boots and Bindings.

90 DAYS FROM DATE OF ORIGINAL PURCHASE - WOOD PRODUCTS AND EPOXY WAKE SURFBOARDS
HO Sports will inspect any and all products sent in for warranty for the period of up to 90 Days from original date of purchase of that product. The warranty period extends to any repaired or replaced items for the duration of the 90 days from date of purchase of original item. Products older than one model year must be accompanied with a customer receipt to verify purchase within one year. Product Defined: Any wake skate or flex board constructed of predominantly wood materials and epoxy constructed Wake Surf Boards.

ONE YEAR FROM DATE OF ORIGINAL PURCHASE - SOFTGOODS - ROPES
HO Sports will inspect any and all products sent in for warranty for the period of up to one year from original date of purchase of that product. The warranty period extends to any repaired or replaced items for the duration of the one year from date of purchase of original item. Products older than one model year must be accompanied with a customer receipt to verify purchase within one year. Product Defined: vests, bags, gloves, helmets and ropes.

90 DAYS FROM DATE OF PURCHASE - LEISURE INFLATABLES - PUMPS - APPAREL
HO Sports will inspect any and all products sent in for warranty for the period of up to 90 days from original date of purchase of that product. Upon determination of manufacturer defect, a new item of the same model will be replaced at the discretion of the HO Sports Warranty Department. Valid only 90 days from date of customer purchase and must include copy of customer’s receipt to verify purchase within 90 Days. Product Defined: The Leisure Line of inflatables for warranty purposes consists of coverless tubes with the main intent being applications not involving towing. Inflatable pumps consist of all pumps hand, battery or electric powered. All apparel items – clothing, jackets, hats, etc.

INFLATABLES - ONE YEAR FROM DATE OF PURCHASE
HO Sports will inspect any and all products sent in for warranty for the period of up to one year from original date of purchase of that product. The warranty period extends to any replaced items for the duration of the one year from date of purchase of the original item. Upon determination of manufacturer defect, a replacement item will be issued at the discretion of HO Sports Warranty Department. Should said product be discontinued or not available indefinitely, a substitute of equal performance will be issued. Products older than one model year must be accompanied with a customer receipt to verify purchase within one year. Model year of Tube can be determined by marking on the Valve Cup using the following table:

B L A C K S T O N E
0 1 2 3 4 5 6 7 8 9

For example, a tube from 2006 will read ABBT on the valve cup.

In the circumstance that the only defect is in the bladder of the tube, HO Sports will replace the bladder only. Customer is to verify bladder or cover defect at point of consumer return. For replacement we will require the defective portion of the tube cut out along with the Valve Cup to verify the year. Product Defined: Products included in this category include all towable inflatables only.

CREDIT CARD ORDERS
When using the Shopatron shopping service, you may use American Express, Discover, Visa, and MasterCard as payment on orders to almost anywhere in the world. When using your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

COD ORDERS
COD orders are not accepted at this time.

PURCHASE ORDERS
Institutional purchase orders (military, government, schools and universities) are not accepted at this time.

CREDITS AND BALANCES DUE
Any credits on your account with us will be refunded weekly. We will issue a refund check for any outstanding credit on your account generated by an order paid for by check or money order. If the order was paid by credit card, we will credit your credit card account.

BACKORDERS
The unique nature of the Shopatron service limits the likelihood that your desired products will be backordered. If the intelligent system cannot locate an acceptable "in stock" agent to ship your order, you will be notified by email. In most cases, you will be notified if your order is not shipped within one week.

CANADIAN AND INTERNATIONAL ORDERS
Under no circumstances will we falsify invoices or shipping labels. If your country is not available as an option in the checkout process, we are not able to ship to your country. Check a product's shipping notes while shopping to learn of any possible shipping restrictions for particular products.

APO AND FPO ADDRESSES
When requesting orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

RETURNING MERCHANDISE
When you receive your order, the contact information of the Shopatron merchant shipper will be displayed in the paperwork. Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.

Your order must be returned to the merchant shipper in order to receive full product credit, however your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

DEFECTIVE RETURNS
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.

DAMAGED RETURNS
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. The contact information for the merchant shipper will be in the box. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.

ORDER QUESTIONS OR CHANGES
If you have placed an order via the Shopatron shopping service recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.

You should contact us via the contact page or call us at 877-412-7467.

PARENTAL VERIFICATION OF ORDERS
Customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed. Also, our phone representatives may limit the length of inquiry calls.

LIMITS OF RESPONSIBILITY
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Shopatron, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages and/or costs (including, but not limited to, attorneys' fees) arising from your use of any of Shopatron's services.

PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store's prices are not refundable.

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