SYNDICATE DEMO PROGRAM

Q: WHAT IF I LIVE OUTSIDE THE CONTINENTAL US?

You can now Demo Syndicate gear in Europe. Click here to get started: Europe Demo Program. For all others, check out our shop locator to see about HO Skis/Syndicate Demo opportunities in your area!

Q: IT'S THURSDAY AND I AM HEADED TO THE LAKE FOR THE WEEKEND!

A: Express shipping is available for an additional charge. Contact HO Skis customer service for express shipping details here. Express shipping charges will not be refunded.

Q: HOW DO I SEND A SKI OR BOOT BACK?

A: HO Sports will provide a return shipping label and packing instructions. Be sure to retain and not destroy packaging material as it will be needed for return shipping. All demo products shipped will require a signature for delivery. To return, just place included return shipping label over original shipping label and drop off to your nearest UPS location. When returning, make sure all parts are put back in the box. This includes ski, VDS tip weight, fin box, fin and wing for skis, and plate, binding component parts, shell and liner for Hardshell system. If returned, the product will be given a quality/damage inspection to check for any excessive damage. HO Sports reserves the right to withhold up to $250 from the refund of a returned product to cover damage due to negligence (base/fin damage due to running aground, impacts, etc.) If damage is found, our Customer Service department will contact you regarding your refund.

Q: WHAT IF I USE A BOOT SYSTEM THAT REQUIRES INTERLOCK TAPE AND WANT TO USE IT ON A DEMO SKI?

A: We've created an Interlock Adapter Plate that can be sent with your Demo ski upon request.

Q: WHAT IF I FIND I NEED A DIFFERENT SIZE SKI OR BOOT THAN WHAT I'VE DEMOED?

A: You can simply call Customer Service to communicate your desired size. If you're confident in the new size, you can purchase it outright. If you'd like to Demo another size for 2 more weeks, you can! It will be treated as a separate Demo order.

Q: OOPS! I'VE DAMAGED THE DEMO PRODUCT BEYOND REASONABLE WEAR AND TEAR! WHAT DO I DO?

A: Send it back as normal, and our inspectors will determine the best course of action to take. If a ski or boot is damaged beyond further use, the repair expense will be subtracted from your deposit.

Q: CAN I DEMO OTHER HO PRODUCTS?

A: No, the Demo Program includes only products listed on the demo page and are subject to availability. Other HO Skis, boots, soft goods, etc. are not part of this program.

Q: WHAT IS THE DIFFERENCE BETWEEN A DEMO SKI AND A NEW SKI?

A: A Demo ski is a perfectly good ski with a cosmetic blemish/error. Although these blemishes in no way affect the performance of the ski, we separate them from the skis we sell in stores.

Q: HAS THE DEMO SKI BEEN USED BEFORE?

A: Possibly. However, all Demo skis are quality inspected before and after each Demo so you'll know you're on a top quality ski!